Privacy Policy

BioLabs Scientific UK respects the privacy of customers and website visitors. This notice explains the main types of personal information the store may process, why it is used and the choices available to individuals.

Who We Are

BioLabs Scientific UK operates biolabsscientific.co.uk. Privacy enquiries can be sent to info@biolabsscientific.co.uk.

Information We May Collect

Depending on how the website is used, information may include name, billing and delivery address, email address, telephone number, account information, order details, payment-related transaction information, communications with us, IP address, device or browser information, and website usage data.

Why We Use Personal Information

Personal information may be used to process and deliver orders, manage customer accounts, provide support, handle returns or disputes, maintain security, prevent fraud, keep business and tax records, improve the website, and communicate marketing information where there is an appropriate lawful basis.

Lawful Bases

Depending on the activity, processing may be necessary to perform a contract with a customer, comply with a legal obligation, pursue legitimate business interests where those interests are not overridden by individual rights, or act on consent where consent is required.

Payments and Service Providers

We may use payment, hosting, ecommerce, analytics, email, security and delivery service providers to operate the store. These providers may process personal information on our behalf or as independent controllers where applicable. We aim to share only the information necessary for the relevant service.

International Transfers

Some service providers may process data outside the United Kingdom. Where applicable, transfers should be protected using an appropriate legal mechanism and safeguards required by UK data protection law.

How Long We Keep Information

Information is retained only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer service, legal, accounting, fraud-prevention and dispute-resolution requirements. Retention periods can differ according to the type of information and the reason it is held.

Your Data Protection Rights

Depending on the circumstances, individuals may have rights to request access to personal data, correction of inaccurate data, erasure, restriction of processing, data portability, or objection to certain processing. Where processing is based on consent, consent can generally be withdrawn without affecting processing already carried out lawfully.

Cookies and Analytics

The website may use cookies and similar technologies for essential ecommerce functions, security, preferences and analytics. Non-essential technologies should be used in accordance with applicable consent requirements.

Marketing

Where marketing messages are sent, recipients can use the unsubscribe option provided or contact us to change their preferences.

Complaints

If you have a privacy concern, please contact us first so we can try to resolve it. Individuals in the UK also have the right to raise concerns with the Information Commissioner’s Office.

Updates

This privacy notice may be updated as the store, services or legal requirements change. The current version will be published on this page.