Refund and Returns Policy

This policy explains the returns and refund process for purchases from BioLabs Scientific UK. It does not limit any statutory consumer rights that apply to an order.

Changing Your Mind

For goods bought online, consumers will normally have a limited period after delivery in which they can tell the seller that they wish to cancel. Where the statutory cancellation right applies, contact us promptly at info@biolabsscientific.co.uk with the order number and the products concerned.

Return Condition

Returned goods should be kept in the condition reasonably necessary to inspect them. A deduction may be appropriate where goods have been handled beyond what would reasonably be permitted when examining them in a shop, subject to applicable law.

Products That May Be Excluded

Some products may fall within legal exceptions to cancellation rights, including certain sealed goods where the seal has been broken and return is unsuitable for health-protection or hygiene reasons, goods made to a customer’s specification, goods liable to deteriorate rapidly, and digital content supplied immediately after the customer has expressly agreed to begin supply and acknowledged any loss of cancellation rights. Any applicable exception will be assessed according to the product and the circumstances.

Faulty, Damaged or Incorrect Goods

If a product arrives damaged, is incorrect, or is believed to be faulty, contact us as soon as reasonably possible and provide the order number, a description of the issue and any useful photographs. Statutory rights relating to faulty or misdescribed goods are not affected by this policy.

Refund Processing

Where a refund is due, it will normally be returned using the original payment method unless another lawful arrangement is agreed. Timing can depend on the payment provider after the refund has been issued.

How to Request a Return

Email info@biolabsscientific.co.uk before sending goods back. Include the order number, the product name and the reason for the request so return instructions can be provided where appropriate.

Delivery Issues

For lost, delayed or damaged deliveries, see our Shipping Information page or contact us.